Shipping & Returns
Shipping Policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days after payment confirmation.
Delivery Time We deliver across the United Kingdom. Estimated delivery time is 14–21 business days from the date of dispatch. Please note that delivery times may vary depending on your location and customs clearance.
Shipping Costs Shipping costs are calculated at checkout based on your order and location.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with your tracking number.
Customs & Duties All orders are shipped internationally. Any customs fees or import duties charged by UK authorities are the responsibility of the customer.
Return & Exchange Policy
Your Right to Return In accordance with the UK Consumer Rights Act, you have the right to return any item within 14 days of receiving your order, no questions asked.
Conditions for Returns Items must be returned in their original condition, unused and in original packaging.
How to Request a Return To initiate a return, please contact us at hello@mystoresport.com within 14 days of receiving your order.
Refunds Once we receive and inspect the returned item, we will process your refund within 5–7 business days to your original payment method.
Return Shipping Costs Return shipping costs are the responsibility of the customer unless the item is faulty or not as described.
Faulty or Incorrect Items If you receive a damaged or incorrect item, please contact us immediately at hello@mystoresport.com and we will resolve the issue at no extra cost to you.